Troubleshooting

Public charging

• I can't stop my public charging session, now what?
• I can’t unplug my charging cable. What should I do?
• What can I do if I experience problems with a public charging station?

My charging card

• Lost / malfunctioning charge card
• What if my MobilityPlus charging card does not work at a public charging station?

My charging station

• Error message 402
• Message 'Waiting for power'
• What should happen if I only receive my digital meter after the charging station has been installed?
• What to pay attention to when using the P1 port of my digital meter?
• Who should I contact if there is a problem with my home charging station?