Troubleshooting

Public charging

• I can't stop my public charging session, now what?
• I can’t unplug my charging cable. What should I do?
• It is not possible to charge my car at a public charging station
• Where can I report an infringement of consumer law or misleading commercial practices?

My charging card

• I have not yet received my charge card
• Lost / malfunctioning charge card
• What if my MobilityPlus charge card does not work at a public charging station?

My charging station

• How do I contact MobilityPlus?
• The display of my charging station seems defective
• Message 'Waiting for power'
• What if the charging station at my home goes offline (communication lost)?
• What to pay attention to when using the P1 port of my digital meter?
• What should happen if I only receive my digital meter after the charging station has been installed?

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