Troubleshooting

Public charging

• I can't stop my public charging session, now what?
• I can’t unplug my charging cable. What should I do?
• It is not possible to charge my car at a public charging station
• Where can I report an infringement of consumer law or misleading commercial practices?

My charging card

• I have not yet received my charge card
• Lost / malfunctioning charge card
• My Friends & Family charge card is not visible on the app's home screen
• My public charge card is not visible on the app home screen, now what?
• What if my MobilityPlus charge card does not work at a public charging station?
• Why is my charge card show as ‘inactive’ in the app?

My charging station

• How do I contact MobilityPlus?
• The display of my charging station seems defective
• Message 'Waiting for power' (Alfen)
• Invalid card error message (Alfen)
• Can I change the language shown on my charging station’s display?
• What if the charging station at my home goes offline (communication lost)?

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MobilityPlus app

• I cannot log into the app
• I do not receive SMS with verification code
• How come some charging sessions are not visible in the app?
• Why doesn't a particular charging station appear in the app?
• Why is my charge card show as ‘inactive’ in the app?
• My car is connected to the app, but it’s sending incorrect mileage readings