Do you notice in the app that the status of your charging card is inactive? That can be confusing, especially if you are using or need your charging card. Don’t worry: in most cases, this is easy to fix.
What does ‘inactive’ mean?
When your charge card is shown as inactive, it means that the card is temporarily not usable for charging sessions. This can have various causes, such as an administrative change, a block, or a technical synchronization error.
What can you do yourself?
In most cases, you don’t need to take any action yourself. The cause is often not on your end as a user.
Contact us via this contact form
What do we do for you?
When we handle your ticket, our team immediately checks what is going on and ensures that your charge card is correctly reactivated as soon as possible.