MobilityPlus
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How can we help you?
Choose the channel that best fits your question or situation. This helps us assist you faster and more efficiently.
Chat with Mobi
Instant answer (automated)
Escalation on weekdays 9am–5pm
Examples
- FAQ
- Self-service topics
Contact form
Fill in the contact form and submit your question
Reply within 4 business days
Example
- You want to change something about your charging solution or you have an administrative question.
WhatsApp chat
On weekdays 9am–5pm
Examples
- Quick help
- Status updates
- Practical questions
Leave a voicemail
Call back within 4 business days
Examples
- I would like more information about my invoice
- I would like to change my bank account number
Technical helpdesk
For blocking technical issues / at work
24/7
Examples
- Charging station completely out of service
- Safety
- Critical issue