The display of my charging station seems defective

Since the last Alfen firmware update, it happens in exceptional cases that the screen goes black, shows (coloured) stripes or flickers.

Is this the case?

Then we would like to ask you to reboot your charging station.
Switch off your charging station's fuse, wait a few minutes and then switch it back on.

Does this not solve the problem?
If so, please also check whether the charging station still responds when you present your charge card or try to start a home charging session via the app.

• Is there no response?
  Send us a ticket via this link so we can resolve this issue.
• Is the charging station responding?
  Then only the screen needs to be repaired. Send us a ticket via this link so we can plan an intervention.