How can we help you?

Efficient support from our experts

Why can't you reach us by phone?

At our helpdesk you can find a lot of information about your charging stations, charging cards, charging,... If you still have a question, we will be happy to help you.

Usually before we can answer your question we have to do some research on your account. Our Customer Success Team is trained to help everyone as best as possible and that is not possible if they also have to answer phones continuously. Therefore you can not reach us by phone.

Do you have a question, urgent or otherwise? Then contact us via our form on the website. Within two working days, usually sooner, we will be able to give you an answer. This gives us time to look into your question thoroughly and answer it in detail. If we still need more information or if the matter is too complex, the Customer Success team will contact you by telephone.

So, do you have a question for us?

  1. Who knows, you might find the answer on our help desk? This way you are helped immediately and you can continue immediately.
  2. Still not helped? Please contact us via our contact form. You will immediately receive a confirmation email and our Customer Success Team will immediately get to work on your question.
  3. Is your question too complex or do we need additional information? If so, our Customer Success Team will contact you to assist you personally.