Where can I report an infringement of consumer law or misleading commercial practices?

In Belgium, you can report it on the website of the Economic Inspection, click here.

For other countries in the European Union, you can find more information on this website.

Examples of infringements or misleading commercial practices for Belgium are:

• No clear price indication
  At all public charging stations in Belgium, the charging rates must be clearly displayed before you start charging. Specifically, this includes the price/kWh, price/hour (or per minute) and any start costs.
  
  

• Hidden costs and surcharges
  Charging additional fees when paying with a classic means of payment (payment card or QR code) without clear indication or charging unexpected transaction fees counts as an infringement. See also the point above.
  When using a charge card, roaming charges may apply in certain cases. The charging station operator (CPO) cannot possibly be aware of this. However, in the app or on the website of your charge card provider (MSP), these possible costs should be communicated transparently. 
  
  

• Mandatory registration or subscriptions
  The AFIR legislation requires that consumers should be able to pay without a mandatory subscription using traditional payment methods such as contactless or bank card.
  This applies to all public charging stations activated as from 13/04/2024. For fast chargers (>50 kW) already installed before 13/04/2024, a regulation period is foreseen until 01/01/2027.
  
  

• Limited or no payment options
  Requiring a charge card (RFID card) from a specific provider without alternative payment options is considered an infringement. See also point above