If your charge card is lost, stolen, or defective, report this via the contact form on our support website.
We will block it immediately to prevent misuse. An active charging session will not be interrupted after the charge card is blocked. If you later find it again, you cannot use it once it has been blocked.
We will activate a new charge card for you and notify you by email when it is sent by mail.
If the charge card is part of your employer’s charging package, you (or your fleet manager) will first receive a purchase order by email. The charge card will be sent after the order is confirmed.
While waiting for the physical charge card, you can use the MobilityPlus app to charge:
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Charging session at home and at work
Within 24 hours, your new charge card will appear in the MobilityPlus app. As soon as it is visible, you can start charging sessions at home (and possibly at work).
Read here how to start a charging session at home via the app
Read here how to start a charging session at work -
Public charging session
You will be able to start a public charging session within 48 hours after the activation of your charge card via the app. All information about your charge card must flow to and be processed by our roaming partners.
Read here how to start a public charging session
Friends & Family charge card (discontinued product)
The Friends & Family charge card is no longer part of our offering.
If your charge card is lost or defective, request a new charge card via this website.
- Use your private email address or the email address of the person who will use the charge card
- Check the option I want to add this pass to the whitelist of my own charging station.
You can use this new charge card both at your home charging station and at public charging stations.