What if my MobilityPlus charge card does not work at a public charging station?

First of all, check whether this charging station accepts MobilityPlus charge cards. All charging stations visible in the MobilityPlus app accept your MobilityPlus charge card.

• Is the charging station not listed?
  Then it is perfectly normal that your charge card will not work. MobilityPlus has a very extensive charging network thanks to roaming partners, but it does not have 100% coverage.
  
  Solutions:
  
  1. Navigate to the nearest charging station to charge there, or
  2. Use your debit or credit card to charge, every new public charging station in Europe must support this since the introduction of the AFIR legislation.
     
     
• Is the charging station listed and have you used your charge card successfully recently?
  Then the problem may lie with the charging station or with the verification process of your charge card .
  
  Solution: Contact the charging station operator. These details are always listed on public charging stations.
  
  
• Is the charging station listed and have you experienced problems with your charge card before?
  Then there may well be something wrong with your charge card. Contact MobilityPlus via this form or chat with Mobi at the bottom right of the support page.
  
  Solutions:
  
  1. Start the charging session via the app, then you won't need your charge card for the time being, or
  2. Use your debit or credit card to charge, every new public charging station in Europe must support this since the introduction of the AFIR legislation.