The charging cable is stuck in the car
Lock and unlock your doors, try removing the cable
The charging cable is stuck in the charging station
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Public charging station
Contact the contact details mentioned on this charging station. More info and contact details of charge station operators can be found here.
If it concerns a MobilityPlus charging station, call the number +32 (0)9 312 30 02. This number can be reached 24/7 and is also indicated on the charging station....
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The charging station at your home
Restart the charging station via the app (read here how to do this) or switch off the fuse of the charging station, wait a few moments and switch the fuse back on again.
Still not working? Call the number +32 (0)9 312 30 02. This number can be reached 24/7
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Charging station at your company site
Contact your facility manager, who can restart the charging station remotely via the MobilityPlus portal. Read more here.
Still not working? Call the number +32 (0)9 312 30 02. This number can be reached 24/7