It sometimes happens that a charging station goes offline (communication lost). In this situation, charging can still take place, but there is no prior check of the charge card.
Don't worry, the charging station always stores all data of the charging sessions locally. As soon as the charging station then comes back online, this data flows smoothly to our systems. So we can still process them correctly.
Why does a charging station go offline?
Possible causes of a charging station going offline are:
- The built-in 4G SIM card loses connection to the internet
e.g. poor network coverage, interruption at the provider,... - There is a fault in the charging station's modem
- Power failure
In this case, charging will not be possible either. - MobilityPlus platform offline
We guarantee an uptime of 99.9%
Can I monitor this myself?
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Facility / Owner
Sure, you can do so in the My MobilityPlus platform. Via the Locations tab, you immediately have an overview of the status of your charging station(s). Click here for more info
In the configuration screen of the charging stations under the Issues tab, you get an overview of any errors that have occurred at the selected charging station. Read more here -
Charging station via your employer
Yes, you can do this in the MobilityPlus app. The status of the charging station at your home is displayed on the app's home screen.
First Aid
You can first try restarting the charging station. Switch off the charging station's fuse, wait a moment, and then switch the fuse back on.
You can also do this remotely!
For a charging station at home, you can do this via the app. Read more here.
As a facility manager, you can restart charging stations via the MobilityPlus portal. Read more here.
If this does not solve the problem, please create a ticket so that we can assist you.