Video (~1 min) (in Dutch, English subtitles)
Starting a charging session
Connect the charging cable to your car and your home charging station.
Tap the tile of your charging station on the home screen of the app.
Is the tile for your home charging station not visible in the app?
This is normal in the following situations:
- You are logged in with an email address other than the one linked to the home charging point
=> Start the charging session using the physical charge card - You are the owner of the charging station (and not an employer)
=> Start the charging session using the physical charge card or via the MobilityPlus portal. Read more here (you must log in first to read the article).
Then tap the Start new charging session button
Next, select the connector and charge card you wish to use for this charging session.
The number displayed under Select a charge card is the number visible on the charge card.
- To recharge your company car, select the number of your public charge card. This way, this charging session will be reimbursed by your employer.
- To charge your private car, friends' car, ... you select the number of your Friends & Family charge card (discontinued product). This charging session is at your own expense.
Personalise the name of your public charge card to make it easier to distinguish it from your Friends & Family charge card (discontinued product). Read more here.
Tap Start new charging session to start the charging session.
Stop the charging session
Click again on the tile of your charging station on the start screen
And then click on Stop charging session.
Remove the charging cable from the car and from the connector of your charging station. Otherwise, the charging station will remain ‘In use’ and you will not be able to start a new charging session.
Click here for an overview of your home charging sessions