This error message means that communication between your meter and the Alfen charging station is interrupted. You may still be able to charge, but probably at a greatly reduced speed.
Do you currently still have an analogue meter?
Please let us know by creating a ticket here.
Then we will adjust (remotely) a setting in your charging station. You will notice that you will be able to charge at a higher speed.
Also let us know as soon as a digital meter is installed in your home. We will then adjust this setting again (remotely) so you can charge at the optimum speed.
Do you have a digital meter?
Please check the following 3 things:
-
Check that the P1 user port of your digital meter is still active
The port is active if an inverted triangle is visible on the screen above the indication ‘GP’
Click here for more information
Is your port not active? In the manual above, you will also find all the info regarding activation. -
Is the UTP cable on the digital meter side connected correctly?
Click here for more information -
Are you using a P1 splitter to connect other devices to your digital meter?
If so, can you temporarily remove the splitter and connect the cable from the charging station directly into the P1 port please?
Do these 3 things seem OK?
You can first try restarting the charging station. Switch off the charging station's fuse, wait a moment, and then switch the fuse back on.
You can also do this remotely!
For a charging station at home, you can do this via the app. Read more here.
As a facility manager, you can restart charging stations via the MobilityPlus portal. Read more here.
If this does not solve the problem, please create a ticket so this can be resolved.