Public MobilityPlus charge card
If your public charge card is lost or defective, request a new charge card via the contact form on our website.
In case of a lost charge card, we block it immediately to prevent abuse. If it is found later, it can no longer be used. A new charge card is then the only solution.
When we process your request, an order form will be sent to your fleet manager for a new charge card. As soon as the order is confirmed, we will send your new public charge card by post. Depending on your employer, this will be to your home address or to your fleet manager.
In anticipation of this new charge card, you can also start/stop your home charging sessions for your company car via the MobilityPlus portal. Read here how to do this exactly.
Friends & Family charge card
If your Friends & Family charge card is lost or defective, apply for a new one via the contact form on our website.
When we process your request, you will receive an order form for a new one by email. As soon as you confirm the order, we will send your new charge card by post.
In anticipation of this new charge card, you can also start/stop your private charging sessions at home via the MobilityPlus portal. Read here how to do this exactly.