Public MobilityPlus charge card
If your public charge card is lost, stolen or defective, request a new charge card via the contact form on our website.
In case of a lost or stolen charge card, we block it immediately to prevent abuse. If it is found later, it can no longer be used. A new charge card is then the only solution.
An active charging session (started via the app) is not interrupted after blocking the charge card
In the MobilityPlus app, the blocked charge card will appear under Inactive assets (within 24 hours).
When we process your request, an order form will be sent (to your fleet manager) for a new charge card. As soon as the order is confirmed, we will send your new public charge card by post (depending on your employer, this will be to your home address or to your fleet manager).
In anticipation of that physical charge card, you can use the MobilityPlus app to charge:
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Charging session at home and at work
Within 24 hours, your new active charge card will appear in the MobilityPlus app. As soon as it is visible, you can start charging sessions at home (and possibly at work).
Read here how to start a charging session at home via the app
Read here how to start a charging session at home via the MobilityPlus portal
Read here how to start a charging session at work -
Public charging session
You will be able to start a public charging session via the app within 48 hours after activating your charge card . All information regarding your charge card has to be transmitted to and processed by our roaming partners.
Read here how to start a public charging session
Friends & Family charge card
If your Friends & Family charge card is lost or defective, apply for a new one via the contact form on our website.
When we process your request, you will receive an order form for a new one by email. As soon as you confirm the order, we will send your new charge card by post.
In anticipation of that physical charge card, you can use the MobilityPlus app or the MobilityPlus portal to charge privately at home. After activating that new charge card, it will be visible there immediately.
Read here how to start a charging session at home via the app
Read here how to start a charging session at home via the MobilityPlus portal