This message indicates that the Alfen charging station is experiencing an issue with the socket (the place where you plug in your charging cable). This can have several causes:
The socket is loose, making it difficult to plug in the cable
The charging cable is damaged
The locking motor — the mechanism that locks the cable — is defective
There is a foreign object inside the socket
What can you check yourself?
Check if the socket is loose
If the socket moves or feels unstable, it may be loose.Inspect your charging cable
Look for visible damage (cracks, bent pins, deformed connector).Carefully inspect the socket (after switching off the circuit breaker of the charging station)
If you see dirt or a foreign object, remove it only if this can be done safely.
Important: never insert metal objects into the socket.Test with another charging cable (if available)
This helps determine whether the issue is caused by the cable.
Contact us:
If the socket is loose
Please contact our customer service via this form.If you are a facility professional
Let us know via this form whether the issue occurs on one charging station or multiple.If none of the checks above resolve the issue
Create a ticket via our customer service form. Our technical team will assist you and schedule an on-site intervention if needed.