1. How exactly the calculation is done
In this article you will find in detail how your actual cost is calculated.
This complex calculation is done very meticulously and based on - for us - known tariffs. In the calculation, 3 assumptions are made (cost of green power and CHP certificates + applied index for variable contracts + the chosen consumption bracket for the sepcial excise duty).
Our study shows that this assumption can only impact the 3rd and 4th decimal place of your actual cost per kWh.
2. Compare apples to apples
Also check that you are comparing the right amounts. Click here to find out what you need to take into account.
3. Changed your energy contract?
Have you recently changed energy contract or supplier and did not update this in the app?
Then it is correct that we continue to pay at the most recently entered rates. Read here how to change your energy contract or supplier in the app.
Please note that it is not possible to make retroactive corrections. In the next payout, the adjusted tariffs will be applied.
Does the above not apply to you? Then send an email to energiecontract@mobilityplus.be with a copy of your energy contract and rate card attached.
We will investigate this and as soon as we have an answer, we will inform you of our findings. Also in this case, no retroactive corrections can be made.