1. Charge card
1.1 What is a charge card?
Whether you want to charge at home, at a public charge point or at work, you will always need a charge card if you want your charging costs to be paid by your employer. A charge card is a card used to start and end a charging session. The card contains an RFID chip that communicates with the charging station's RFID reader.
Never place your charge card on a wireless charger (e.g. in your car) and never keep it near a payment terminal. This disrupts the RFID chip and makes the charge card inoperable !
Since the introduction of AFIR legislation, public charging stations must also accept classic payment methods. Read more
1.2 How do you receive a charge card?
Your fleet manager enters the desired delivery date of your charge card into our systems.
Depending on the agreements made, you or your fleet manager will receive the charge card by post on the date entered. The charge card is immediately ready for use.
1.3 How does a charge card work
The charge card contains an RFID chip that communicates with the charging point's RFID reader. Once the charging cable is plugged into the charging station and the car or the fixed cable from the charging station is plugged into the car, you start the charging session by holding the charge card in front of the RFID reader. Read more
The RFID reader is built in behind the following icon:
A charge card number (e.g. BE-MOB-xxxxxxxxx-x)is printed on the back of the charge card. This number links the charging sessions to a user and is unique to each user . Any reimbursements are allocated on the basis of this charge card number (more on reimbursements in chapter 4).
If you would like to let friends or family charge at your home charging station, then consider a Friends and Family charge card. Consumption via this charge card will obviously not be reimbursed by your employer. Read more here.
2. Charging
2.1 Where to charge?
It is possible to charge at home, in public or at work. At which locations you can charge depends on the agreements with your employer. These can be the following possibilities:
- At public charge points operated by MobilityPlus and our partners
- At all charge points installed at your employer’s site(s)
- At your home charging station
2.2 Charging at home
If your employer provides a charging station at your home, you will use your MobilityPlus charge card to start and stop charging sessions for your company car. Thus, these charging sessions and the kWh charged are carefully recorded so that your employer can reimburse you for your consumed energy. (see also chapter 4 Reimbursement)
In the MobilityPlus app, you have a complete overview of these charging sessions. Read more
By the way, you can also start/stop your charging session at home via the app. Read how to do this here
2.3 Public charging
Your MobilityPlus charge card is accepted at 110,000 charging stations in Belgium and +800,000 charging stations in Europe. Charging speeds vary between 7kWh and +150kWh.
Check in your car policy whether your employer also allows charging abroad or at fast chargers and who bears the charging costs.
All charging stations visible in the MobilityPlus app accept your MobilityPlus charge card. You will also find the charging costs charged by the charging station operator. Typically, there are 3 types of costs that can be charged:
- Starting price : fixed price at the start of a charging session
- Price/kWh : cost price per kWh charged
- Price/h or /min : fixed price per started hour or minute of the charging session
Before starting the charging session, check which rates are applied. Currently the rates are not regulated and so you avoid unpleasant surprises. Read here where to find this info in the app.
Since the introduction of the AFIR legislation, public charging stations must provide you with information on charging rates. Read more
We strongly advise against (trying to) charging at a charging station that is not visible in the app because:
- you are not sure exactly what rates will be charged (starting price, price/kW, price/hour)
- it is not certain that the charging station is operational
- it is not certain that you can activate the charging station with your charge card
In many cases, you can also start a public charging session via the MobilityPlus app. Read more
2.4 Charging at work
If your employer also provides charging infrastructure at the company site(s), you will also be able to charge here using your MobilityPlus charge card.
These charging stations are not always visible in the app. So make sure you always have your charge card with you to start a charging session.
3. MobilityPlus app
Our handy app gives you real-time information on all public charging stations at home and abroad. Some of the possibilities:
- Quickly find an available charge point
- Check rates and charging speeds
- Start and stop charging sessions
- Overview of public charging sessions and charging sessions at work or at home
- Overview reimbursements from your home charging sessions
Click here to find all information on the features of the app.
The information displayed at the charging station is the responsibility of the roaming partner. MobilityPlus depends on the roaming partner regarding charging and/or availability.
Click here to download the app or scan the QR code below:
To use the app, you must have a current contract with MobilityPlus for public charging sessions. If your employer chooses to allow public charging or charging at work, there is such a contract in place.
Log in with yourprofessional email address.
Then tap Forgot your password?
And follow the steps to set a new password.
4. Reimbursement
In the article How does reimbursement for my home charging sessions work? You will find all the information on:
- How the consumption is determined
- How the reimbursement works
- How the rate per kWh is determined
- When the reimbursement happens (when MobilityPlus is responsible for the reimbursement)
5. Contact us
In the MobilityPlus Support center, you will find an extensive section with frequently asked questions. Feel free to ask your question to chatbot Mobi at the bottom right of the screen or fill out the contact form via the ‘Contact us’ button. This way, we get a good view of your question and your background situation and everything gets to the right people quickly.
Prefer direct contact with one of our support agents? Then contact us via WhatsApp.