- Charging card
- Charging
- Charging at home (web browser)
- Public charging or charging at work (app)
- Reimbursement
- Contact MobilityPlus
1. Charging card
1.1 What is a charging card?
Whether you want to charge at home, at a public charge point or at work, you will always need a charging card. A charging card is a card used to start and end a charging session. The card contains an RFID chip that communicates with the charging station's RFID reader.
Never place your charging card on a wireless charger (e.g. in your car) and never keep it near a payment terminal. This disrupts the RFID chip and makes the charging card inoperable !
1.2 How do you receive a charging card?
Depending on the situation that applies to you, you will receive the charging card when your charging point is installed at your home, the charging card will be given to your employer or it will be sent to you. The charging card is ready for use upon arrival.
1.3 How do use a charging card
The charging card contains an RFID chip that communicates with the charging point's RFID reader. Once the charging cable is plugged into the charging point and the car or the fixed cable from the charging point is plugged into the car, you start the charging session by holding the charging card in front of the RFID reader. The RFID reader is built in behind the following icon:
A charge card number is printed on the back of the charge card. This number links the charging sessions to a user and is unique to each user (e.g. BE-MOB-213057583-7). Any reimbursements are calculated on the basis of this charge card number (more on reimbursements in point 5).
If you would like to let friends or family charge at your home charging point, then purchase a 'Friends and Family card'. Consumption via this charging card will obviously not be reimbursed by your employer. Request your 'Friends and Family card' by email to support@mobilityplus.be or create a ticket.
2. Charging
2.1 Where to charge?
It is possible to charge at home, in public or at work. At which locations you can charge depends on the agreements with your employer. These can be the following possibilities:
- At home: if your employer provides a charging point at your home
- Public: if your employer chooses to allow public charging
- At work: if your employer chooses to let you charge on the company premises
2.2 Difference between home and public/work charging
Charging at home (at your employer's expense) is done with a personal email address; public charging or charging at work is done with your professional email address. So if you charge both at home and publicly/at work, you need two email addresses:
-
Personal email address for the charging point at your home:
- When installing the charging point at your home, a user is created with your personal email address.
- You will receive an email to (re)set your password. This allows you to log in to the platform via the web browser (more about this in point 3).
-
Professional email address for use of the MobilityPlus App:
Using your professional email address, you can log in to the MobilityPlus app via your smartphone (more on this in point 4).
3. Charging at home (web browser)
If your employer chooses to have a charging point installed at your home so that you can charge at home at your employer's expense, an account will be created with your personal email address upon installation. You will receive an email to (re)set your password. You can then log in to the platform via your web browser.
Via the MobilityPlus platform, you get real-time insight into your charging station, charging sessions and your consumption. Click here for the user manual.
4. Public charging or charging at work (app)
The smartphone app is for public charging sessions or charging sessions at work. Our handy app gives you real-time information on all public charging stations at home and abroad. Some of the possibilities:
- View public and workplace charging sessions
- Find a suitable charging station on the map
- View charging rates
- Start and/or stop a charging session
- Report issues
The charging points you see in the app are all public charging points where you can charge your car with a MobilityPlus charging card.
The information displayed at the charging station is the responsibility of the roaming partner. MobilityPlus depends on the roaming partner regarding charging and/or availability.
To use the app, you must have a current contract with MobilityPlus for public charging sessions. If your employer chooses to allow public charging or charging at work, there is such a contract in place.
Log in with your work email address.
Then tap Forgot your password?
And follow the steps to set a new password.
Click here to learn more about the app.
However, if you log in with your personal email address, you will be asked to choose a type of contract and that contract will actually be created. The charging sessions will be charged to you and will not be reimbursed by your employer.
5. Reimbursement
In the article How does reimbursement for my home charging sessions work? You will find all the information on:
- How the consumption is determined
- How the reimbursement works
- How the rate per kWh is determined
- When the reimbursement happens (when MobilityPlus is responsible for the reimbursement)
Click here to read the article
6. Contact us
Through the MobilityPlus Support center, you have a "Contact Us" button at the top. When you click this, a contact form opens up. Through this contact form, we get a good view of your question and your background situation. This way everything quickly gets to the right people.
In this Support Center you will also find an extensive section with frequently asked questions. We continuously add to and expand this section. That way, you might not even have to fill out a form, but find the answer you're looking for in the blink of an eye. The system is clever: you get suggestions of possible questions and answers as soon as you start typing.