It sometimes happens that a charging station goes offline (communication lost). In this situation, charging can still take place, but there is no prior check of the charge card.
Don't worry, the charging station always stores all data of the charging sessions locally. As soon as the charging station then comes back online, this data flows smoothly to our systems. So we can still process them correctly.
Why does a charging station go offline?
Possible causes of a charging station going offline are:
- The built-in 4G SIM card loses connection to the internet
e.g. poor network coverage, interruption at the provider,... - There is a fault in the charging station's modem
- Power failure
In this case, charging will not be possible either. - MobilityPlus platform offline
We guarantee an uptime of 99.9%
Can I monitor this myself?
Sure, you can do so in the My MobilityPlus platform. Via the Locations tab, you immediately have an overview of the status of your charging station(s). Click here for more info
In the configuration screen of the charging stations under the Issues tab, you get an overview of any errors that have occurred at the selected charging station. Read more here
First Aid
You can first of all try whether switching the power off and on of this charge point fixes the problem. Please wait at least 15 minutes. If this does not solve the problem, please create a ticket so this can be resolved